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Frequently Asked Questions
ORDERS & SHIPPING
All products in the Fittings Metal Collection are handcrafted to order. Please see our Policies page for current lead time. Shipping is only available in the United States.
FedEx is our primary shipping carrier.
Freight is estimated based on delivery to a commercial location with a forklift. Residential deliveries, liftgate deliveries and requests to notify will incur additional charges. This excludes small items that can be shipped ground. Failure on the customer's part to accept delivery could result in storage and/or reshipping charges. Customer will be responsible for any additional shipping charges incurred.
Shipping Available Only Within the United States.
Yes. Please indicate customer pick up on your order. Once your order is fabricated and complete, we will notify you and your order will need to be picked up within five days. Due to our limited space, we are unable to hold orders beyond five days. Charges may apply if the order is not picked up in a timely manner.
Our collection is made to order and we do not offer returns. Please make sure your order is correct when placed to avoid issues.
Product
The material used to create Fittings Collection is steel. Our architectural powder coating has a matte finish unless otherwise noted.
Shelves have been tested at 100lbs. Weight limitations should be considered prior to purchase by the final user and professional installer. In certain installations, anti-tip mechanisms should be considered and provided by the final user and/or professional installer.
Yes. Hardware for installation is included. We recommend professional installation with all of our products to ensure that all the attachments and blocking considerations are met. Weight limitations should be considered by the final user and professional installer.
General
Yes, sample swatch rings with our standard finishes are available to purchase on our website here: Finish Swatch Ring
Yes, custom colors are available. Please contact us at sales@fittingscollection.com and we can provide a custom quote.
Fittings Metal Collection encompasses many size variations and styles that should work for most situations. If you are interested in a custom piece, please email us at sales@fittingscollection.com with detailed drawings and specifications, and we can provide a custom quote.
You can find Installation Instructions here: Installation Instructions
We recommend professional installation with all of our products to ensure that all attachments, blocking, and weight limitations are considered. In certain installations, anti-tip mechanisms should be considered and provided by the designer and installer.
Yes, you can find the link to download the SketchUp file at the bottom of the product description on each product page.