Policies
Office Hours
Monday through Friday 9:00 AM - 5:00 PM Eastern Standard Time
Ordering Process
All orders must be placed online at fittingscollection.com
Upon submission of your order, you will receive an email confirmation. At that point, you will have 24 hours to make any changes. After the first 24 hours, no changes or cancellations can be made and your order will be sent into production. All products are manufactured by individual order.
Shipping
Estimated shipping is 8-12 weeks (5-7 weeks for Bistro) after order placement. Our collection is made to order and we do not offer returns. Please make sure your order is correct to avoid issues. Shipping Available Only Within the United States. Freight is estimated based on delivery to a commercial location with a forklift. Residential deliveries, liftgate deliveries and requests to notify will incur additional charges. This excludes small items that can be shipped ground. Failure on the customer's part to accept delivery could result in storage and/or reshipping charges. Customer will be responsible for any additional shipping charges incurred. Please inspect all products ordered upon delivery for any shipping damage. Carriers require all claims to be filed immediately, or they will be denied.
Pricing
All prices listed on the website are list.
Custom Quotes
All quotes for custom pieces are valid for a period of 30 days from the date of the quote. After 30 days items must be re-quoted. To request a custom quote please email sales@fittingscollection.com
Trade Accounts
Please contact sales@fittingscollection.com for more information.
Finish
The material used to create our Fittings Metal Collection is steel. Our architectural powder coating has a matte finish, unless otherwise noted. Finish images shown may not reflect the actual finishes. Sample ring set can be purchased here: Finish Swatch Ring
Imagery
Due to size variations, renderings may not depict the actual proportions of your piece. To request a proportional drawing of your piece, please email sales@fittingscollection.com. Cabinetry depicted in images are not included. Legs and brackets are sold individually.
Product Installation
Hardware for installation is included with each piece as well as installation instructions unless otherwise noted. We recommend professional installation with all of our products to ensure that all the attachments and blocking considerations are met. Weight limitations should be considered prior to purchase by the final user and professional installer. In certain installations, anti- tip mechanisms should be considered and provided by the final user and/or professional installer. Architectural Justice and Fittings Metal Collection will not be responsible for improper or faulty installations, attachments, anti-tip mechanisms or blocking considerations.